What are the modes of payment accepted?
At this moment, we accept payment via internet bank transfer & ATM funds transfer.

Please ensure that transfer is done promptly to secure your order:

  • within 48 hours from the time the order for non-promotional period
  • within 1 hour from the time the order for promotional period

The order will be considered void if no payment is received within the stipulated time.

What are the modes of delivery & what are the charges?
Our delivery are done via Courier or Singpost Registered Service or Smartpac by Singpost. The charges are depending on the size & weight of the parcel/items.

How long will it take for the items to reach me?
For local deliveries, please allow the items to reach you within 4-5 business / working days from the day that we receive your payment.

Can you call me prior to delivery?
We seek your understanding that delivery are done via Courier or Singpost Registered Service or Smartpac by SingPost (depending on the size of the parcel) thus we are unable to call customers before delivery.

Once a delivery has been confirmed, the tracking number will be emailed to you.

As stated above, all items are delivered within 4-5 business / working days thus, please provide us with a shipping address where there will be someone to receive the items.

How can I track the delivery of my order?
Head over to iskamodest.aftership.com and enter the tracking number that was sent to your email.

Do you ship internationally?
Yes, please enquire at enquiry@iskamodest.com and provide us with your location in order for us to quote the shipping charges.

Can items be exchanged?
Please refer our Refund Policy.